Careers
ABOUT THE JOB
We are looking for a Key Travel Consultant within Kenya Airways to drive sales, deliver excellent service to key clients, ensure smooth Reservation & Ticketing operations, support team performance and uphold airline standards to maximize customer satisfaction and revenue.
CANDIDATE PROFILE
- Drive sales targets and ensure excellent service to key clients
- Supervise Reservation & Ticketing operations and ensure service standards are met
- Handle customer requests (reservations, ticketing, refunds, quotations) efficiently
- Support and guide Travel Consultants in resolving operational issues
- Monitor staff rosters, discipline and overall team performance
- Ensure compliance with airline policies and procedures
- Liaise with airline head office for issue resolution
- Review team quotations and maintain quality control
- Prepare sales and ticketing reports for management
- Provide on-the-job training and support team development
- Assist and handle Travel Consultants queries as and when required
QUALIFICATIONS & EXPERIENCES NEEDED
- Diploma or Degree in Travel & Tourism, Business Administration, or related field
- Minimum 3–5 years of experience in airline reservations and ticketing.
- Excellent communication and interpersonal abilities
- Proficiency in GDS systems (e.g., Amadeus, Galileo, or Sabre).
- Strong knowledge of airline fares, ticketing, and industry practices.
- Strong sales and customer service orientation.
- Strong attention to detail and organizational skills