Careers
ABOUT THE JOB
ER Aviation South Africa is looking for an Airline Intermediate Reservation Consultant for its GSA in Johannesburg. The candidate will be responsible for assisting customers in planning and booking their travel arrangements. This role involves providing excellent customer service, processing reservations, and ensuring smooth travel experiences for passengers. The consultant will also handle inquiries, provide travel information, and resolve issues related to reservations.
CANDIDATE PROFILE
- Greet and assist customers in person, over the phone, or via email I Provide detailed information on flight schedules, fare rules, and travel itineraries I Address customer inquiries and resolve complaints efficiently and courteously.
- Process reservations and bookings for flights, ensuring accuracy and compliance with airline policies I Utilise airline reservation systems (Amadeus, Sabre, Galileo) to manage bookings I Update and manage passenger records and ensure all travel documents are correct.
- Promote special offers, travel packages, and loyalty programs to customers I Upsell additional services such as seat upgrades, baggage allowance, and travel insurance I Achieve individual and team sales targets.
- Maintain accurate and organized records of all transactions and bookings /Prepare and send itineraries, invoices, and confirmation documents to customers I Assist in handling payment processing and refunds.
- Liaise with airlines, travel agencies, and other stakeholders to coordinate travel arrangements Communicate any changes or updates to customers promptly /Provide support during flight disruptions, cancellations, and other travel-related issues.
- Adhere to airline regulations, company policies, and industry standards I Ensure all travel arrangements comply with legal and regulatory requirements I Stay updated on travel advisories, visa requirements, and health protocols.
QUALIFICATIONS & EXPERIENCES NEEDED
- High school diploma or equivalent; a degree in Travel and Tourism or related field is a plus.
- Proven experience in customer service, preferably in the travel or airline industry.
- Proficiency in airline reservation systems (e.g., Amadeus, Sabre, Galileo).
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite and other relevant software
- Multilingual skills are an advantage.
- Communication in Portuguese (verbal and written) will be advantageous